Contact us
Email Hotel Lobby AI support about tasks, payments, credits, refunds, privacy or safety. We reply by email.
Last updated:
Support email
Many answers are already in Help & support.
What to include
- A video task: The Task ID shown on the task page and a short description of the problem.
- Payment or missing credits: Your Order ID, purchase email and the payment date.
- Cash refund: Your Order ID and purchase email, within seven days of payment for unused credits. See Credits & refunds.
- Privacy or account deletion: The email on your account and what you want to access or delete.
- Safety report, rights complaint or appeal: Use the subject “Safety report” or “Safety appeal”, with a Task ID or page link and the rule or right involved.
Please do not send
A full card number, passwords, private photos, download links, identity documents or illegal content. If we need evidence, we will ask for it through a safer process.