Help & support
Answers about photos, video tasks, credits, downloads and your account.
Last updated: October 12, 2026
Choose your photos
Upload a still JPG, PNG or WebP image of each subject. Each image must be at least 512 × 512 pixels and no larger than 10 MB. Use a clear photo with one visible person or pet per image. You must have permission to use every photo; people shown must be consenting adults.
Find your video
Sign in to the same account and open My videos to follow a task. You can leave the page while it runs. Completed videos are private to your account and remain available for seven days, so download a copy you want to keep.
A task failed or needs review
If a task definitively fails, its reserved credits are released. If the submission status is uncertain, the task may show Needs review and its credits stay reserved while we check it. Do not create another task for the same attempt. Contact support with the Task ID shown on the task page.
Payment or credits have not appeared
Open Credits & billing to check your order. Returning from checkout does not confirm payment. If the order is still pending, use Check payment when that option is available. Contact support with your Order ID and purchase email if the charge is confirmed but the credits are missing. Never send a full card number.
Delete or report content
You can delete an eligible video from its task page and request account deletion in Settings after active tasks finish. To report a video made with your likeness without permission, describe the content and how we can locate it. See Safety for the content rules.